FAQs
Product
Why are there spots on my tablets?
We do not use any artificial dyes on our tablets. Therefore, occasionally you may notice the color of some of the nutrients showing through the natural coating.
These spots may darken over time as the tablets are exposed to moisture or air, but they are not harmful. Tablets with spots on them are safe to take.
Are Theralogix products manufactured in a nut free facility?
Our manufacturing facilities have cleaning and handling procedures in place for allergens to ensure there is no cross-contamination.
My shipment sat in my hot mailbox for days. Is it still safe to take?
Our products undergo accelerated stability testing after the product has gone through the same “customer journey” of being shipped from our distribution center to the testing center through the postal service. This stability testing ensures that our products can withstand temperatures as high as 140 °F with relative humidity of 80% for a minimum period of three months without affecting safety or quality. It’s our guarantee to you that our products can travel safely in warmer temperatures.
During seasons of high temperatures, it is not uncommon for softgels and capsules to become tacky during shipping and stick together. During our testing, we found that this has not affected the nutrients inside the softgels or capsules. Once the product has cooled down, the softgels and capsules will loosen up by gently shaking the bottle.
Where is the scoop in my Ovasitol canister?
If you cannot find the scoop in your canister, it may be located underneath the powder near the bottom of the canister. You may need to use a utensil to locate the scoop.
Are Theralogix products dye-free?
Yes. All Theralogix products are free of artificial dyes. We only use natural colorants in all of our products.
Are Theralogix products gluten-free?
Yes. All Theralogix products are certified gluten-free. Each Theralogix product is tested by NSF International for content accuracy, purity, and freedom from contaminants. During this testing process, each product is also tested to confirm that there is no gluten present.
Order Processing
What is the difference between a discount code and a promo code?
A discount code is issued to healthcare providers to share with their patients. It provides a reduced price to customers ordering on the Theralogix website.
A promo code is associated with a special discount or offer, and will be shared by Theralogix.
Where do I enter my discount code or promo code?
You will be able to enter your discount and/or promo code at checkout.
How do I log into my account?
To log into your account, click "sign in" in the top right corner or your screen or click here.
What are the benefits of the Theralogix subscription program?
Dietary supplements are meant for long-term, continuous use and our subscription program assures that you will receive an uninterrupted supply of the nutrients you need. Customers who join the subscription program also enjoy free shipping on all orders.
What is the return policy for Theralogix products?
Click here to view our return policy.
I have lost the discount code given to me by my healthcare provider. Can I still order?
Yes. If you have lost the discount code from your healthcare provider, please contact Customer Service at (883) 249-2421 or by using the Contact Us form. If you have your provider’s name and/or practice name, a customer service representative can find the discount code for you.
Shipping & Delivery
How long will it take to receive my order?
For customers enrolled in our subscription program, all products include free standard shipping (4-7 business days) within Canada. Subscription orders will be shipped automatically just before your current bottle runs out.
Expedited shipping (2-3 business days) is available for an additional $12.50 charge. If you have chosen expedited shipping, your first shipment will be sent expedited. Future shipments will be sent by standard shipping and timed to arrive when you need your refill.
Products shipped from the U.S. currently take 11-14 business days to arrive.
How can I change my address, phone number, or email address?
You can either log in to manage your account online or give us a call at (833) 249-2421.
Changes you make will affect your future shipments but will not affect those which have already been processed.
How can I change my next ship date?
You can either log in to manage your account online or give us a call at (833) 249-2421.
Changes you make will affect your future shipments but will not affect those which have already been processed.
How can I cancel my subscription?
If you wish to stop your subscription, you can do so at any time.
You can either log in to manage your account online or give us a call at (833) 249-2421.
Changes you make will affect your future shipments but will not affect those which have already been processed.