We accept returns on all items within 90 days of the date of delivery.
We will refund the entire purchase price of the order less the cost of return shipping.
Should you wish to return an item, please contact our office to obtain a Return Authorization Number, along with return instructions.
Once a Return Authorization Number has been issued, your return package must be postmarked within 5 days.
To obtain a Return Authorization Number, please contact us within 30 days of the order delivery day. Please email or call us with any questions, comments, or concerns you may have, at any time - we welcome and appreciate your feedback! We want to ensure that you feel confident about your purchases and that you enjoy shopping at theralogix.ca.
You can obtain a Return Authorization Number by emailing: firstname.lastname@example.org
After obtaining your Return Authorization Number, send returns to:
Theralogix Enterprises Canada Inc.
Suite #920 - 355 Burrard St,
Vancouver, BC V6C 2G8
Refunds must be accompanied by a Return Authorization Number.
Refunds will only be issued for unopened products that are returned to our warehouse.
Refunds for opened products are not available.
Refunds for authorized returns will be issued within 5 business days of our warehouse receiving the return package. It may take up to 5 business days for the refund to appear in your account after being issued.