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Refund Policy:

  • We accept returns on all items within 90 days of date of delivery.
  • We will refund the entire purchase price of the order (less shipping).
  • There are no hidden fees or re-stocking fees.
  • Should you wish to return an item, please contact our office to obtain a Return Authorization Number, along with return instructions. This will ensure there are no delays in issuing your refund.

To begin the refund process, please call 1 (833) 249-2421 or email: accounts@theralogix.ca

Refunds are usually finalized within 5-10 days of having received your return in our warehouse.

Please note:
We can only issue refunds that are accompanied by a Return Authorization Number.

We can only issue refunds for product that is returned to our warehouse: be sure to send back all empty, opened, and/or sealed items.

A single product can only be returned once. Re-ordering a product, after stating that it was unsatisfactory, and then attempting to return the product a second time, will not be honored. This policy enables us to continue to offer our generous guarantee and prevent fraudulent returns.

Once a Return Authorization Number has been issued, your return package must be postmarked within 5 days, to ensure that the items are returned promptly. 

To obtain a Return Authorization Number, please contact us within 90 days of the date that you received your order (delivery date). Please email or call us with any questions, comments or concerns you may have, at any time - we welcome and appreciate your feedback! We want to ensure that you feel confident about your purchases, and that you enjoy shopping at theralogix.ca.

You can obtain a Return Authorization Number by calling a customer service agent at 1 (833) 249-2421 or by email: accounts@theralogix.ca

After obtaining your Return Authorization Number, send Returns (freight prepaid) to:

Attention: Returns
Theralogix Enterprises Canada Inc.
Suite #920 - 355 Burrard St,
Vancouver, BC V6C 2G8
Canada

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